HOW WE WORK

THE THREE STEPS TO CONNECTING SOMEONE IN NEED

 
 
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Metro Vancouver now hosts 70 homeless tent camps as of 2017.
— Metro News 2017
 
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WHAT ARE WE LOOKING FOR? 

We begin by working with our community partners to find individuals who may need our services. Though we’d love to help everyone in need of a smartphone, we only work with clients through our partner organizations at the present. 

WHO ARE WE WORKING WITH? 

Our collaborators are local organizations who are dedicated to helping Vancouver's at-risk population - which consists of youth, those with mental health issues, and people who are currently homeless or transitional.

 
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WHY IS THERE AN APPLICATION PROCESS? 

WHAT HAPPENS IN OUR INTERVIEW PROCESS?

Connect Vancouver is only equipped to handle a certain number of phones per month. As a result, our application process allows us to wait-list certain individuals, and serve others who may need phones more urgently. The process is also in place to prevent individuals from abusing our system for the wrong reasons.




 

After collaborating with our community partners, we meet with each potential candidate and conduct an interview. The aim of the interview process is to understand how a particular candidate may benefit from our services. We also want to better understand them on a personal level. After we’ve selected our users, we use some of their stories to create the personal profiles that you see on our website.

 
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SO WHAT DOES THE LAST STEP LOOK LIKE?

We meet with our users after approving their applications and then fund their first three months. At that time, we also provide them with a smartphone from our inventory. If the individual is inexperienced with the technology in their new smartphone, our team run optional training seminars that improve digital literacy (For more information on that initiative, click here). We then continue to try and help pay for at least 1 year of each user’s cellphone bill and follow-up with them to measure the impact of our services.

WHAT DOES A CLIENT GET?

1. AN INTERNET ENABLED-SMARTPHONE AND CHARGER

2. A 7500maH PORTABLE CHARGER

3. AN "ESSENTIAL SERVICES" DOCUMENT WITH IMPORTANT AND HELPFUL PHONE NUMBERS

4. A "CLIENT SERVICES" DOCUMENT WITH INFORMATION ON HOW TO USE CONNECT VANCOUVER'S ADDITIONAL ONLINE SUPPORT SERVICES

5. A DIRECT CONTACT NUMBER TO REACH CONNECT VANCOUVER’S TEAM

 
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