HOW WE WORK

THE THREE STEPS TO CONNECTING SOMEONE IN NEED

 
 
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Metro Vancouver now hosts 70 homeless tent camps as of 2017.
— Metro News 2017
 
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WHAT ARE WE LOOKING FOR? 

We begin by working with our community partners to find individuals who may need our services. Though we want to help everyone who is in need of cell phones, due to security and accountability issues, Connect Vancouver only operates through partner oragnizations. 

WHO ARE WE WORKING WITH? 

Our collaborators are local organizations who are dedicated towards helping Vancouver's at-risk. This includes youth, those with mental health issues, and people currently homeless or transitional. 

 
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WHY IS THERE AN APPLICATION PROCESS? 

WHAT HAPPENS IN OUR INTERVIEW PROCESS?

Connect Vancouver is only equipped to handle a certain number of phones per month. As a result, our application process allows us to wait-list certain individuals, and serve others who may need phones more urgently. The process is also in place to prevent individuals from abusing our system for the wrong reasons.




 

After collaborating with our community partners, we meet with each potential candidate and conduct an interview. The aim of the interview process is to understand how a particular candidate may benefit from our organization’s services. We also seek to better understand them on a personal level. After we’ve selected our users, we use some of the stories to create the personal profiles you see on our website.

 
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SO WHAT DOES THE LAST STEP LOOK LIKE?

We meet with our users after approving their applications, and fund their first three months. At that time we also provide them with a cellphone from our inventory. If the individual is inexperienced with the technology in their new smartphones, our team run optional training seminars for increasing digital literacy. (For more information on that initiative click here). We then continue to try and help pay for at least 1 year of each users cellphone bill, and follow-up with them to measure the impact of our services.

WHAT IS A CLIENT GETTING?

1. AN INTERNET ENABLED PHONE AND CHARGER

2. A 7500maH PORTABLE CHARGER

3. "ESSENTIAL SERVICES" DOCUMENT WITH IMPORTANT AND HELPFUL PHONE NUMBERS

4. "CLIENT SERVICES" DOCUMENT WITH INFORMATION ON HOW TO USE CONNECT VANCOUVER'S ADDITIONAL ONLINE SUPPORT SERVICES

5. A DIRECT CONTACT NUMBER TO REACH CONNECT VANCOUVER’S TEAM

 
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